1. What Information We Collect

When you place an order or use our services, we may collect the following information:

• Name
• Email address
• Contact number
• Delivery and billing address
• Postcode
• Order details (e.g., items purchased, customisation)
• IP address (used for fraud prevention and system logging)

Note: We do not store any payment card details. All payments are securely processed by Stripe.

2. How We Use Your Information

We use your information to:

• Process and deliver your order
• Communicate order updates and support
• Manage customer service requests
• Prevent fraud and secure our platform
• Improve our services and plan future offerings

3. Internal Data Analysis and Order Mapping

For internal business planning and analysis, we may:

• Visualise sales geographically using postcode-level data
• Identify order distribution patterns and regional demand
• Use anonymised or aggregated order data to assess performance

This data is never shared externally and is only accessible by admin staff who already have access to customer order information. We do not use precise addresses or live tracking — only postcode-derived data.

4. Lawful Basis for Processing

We process your data under the following legal bases:

• Contractual necessity – to process and fulfil your order
• Legitimate interest – for internal analysis, fraud prevention, and business operations
• Consent – where required for marketing communications

5. Data Sharing and Third Parties

We only share your data with third parties where necessary to provide our services, including:

• Stripe – for secure payment processing
• Delivery partners – to ship your order
• IT and hosting providers – to run our platform securely

All third parties are required to comply with data protection regulations.

6. Data Storage and Retention

Your personal data is stored securely. We retain order-related data for a minimum of 6 years for accounting and legal compliance, after which it is securely deleted or anonymised.

7. Your Rights

You have the right to:

• Access the data we hold about you
• Request correction or deletion of your data
• Object to certain types of processing
• Withdraw consent where applicable

To exercise your rights, contact us at: customerservice@mfc-sports.com

8. Cookies and IP Logging

We may log your IP address for:

• Security monitoring and fraud prevention
• Technical troubleshooting and error logging

We do not use cookies for tracking or advertising purposes unless explicitly stated.

9. Data Security

We use secure protocols (HTTPS), access controls, and data encryption to protect your information. Internal data tools are protected with role-based access and restricted to authorised personnel.

10. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact:

MFC Sports Ltd.
Unit 13,
Springtown Industrial Estate,
Derry/L’Derry,
BT48 0LY
customerservice@mfc-sports.com
028 71 342 556